Shipping policy

Where we ship

We ship to a wide range of destinations. The countries available to you are displayed at checkout. If your country does not appear, please contact us before ordering.

How your order is produced

We hold a limited range of stocked items, including some pre-decorated and unbadged product. However, the majority of what we supply is custom made on demand — garments are decorated with your crest, sponsor logos and personalisation after your order is placed.

Order windows and lead times

Each club, school or organisation controls the opening times of its own shop, agreed with our dedicated point of contact for that group. Some shops are open 24/7; others open for short, defined windows. The arrangement for your shop, along with its estimated delivery timeframe, is displayed in the pop-up shown when you add an item to your basket. Please read this before ordering.

Lead times vary considerably by product and decoration method — from same-day dispatch on stocked lines to several weeks on custom-made and decorated items. Where an order contains both stocked and made-to-order items, the whole order ships together unless otherwise agreed.

Estimated timeframes are estimates, not guarantees. Delays can arise from supplier stock shortages, outstanding artwork or crest approvals, late size confirmations, and carrier disruption. Where a delay is material we will notify your point of contact, who will pass this on to the group.

Delivery methods

Your shop will offer one or more of the following:

Home delivery — sent to the address you provide at checkout.
Bulk delivery — the full order is delivered to the club, school or organisation and distributed by your co-ordinator.
Collection — collected from a nominated collection point or from our premises at 20 Church Street, Ballymena.

The methods available to you are shown at checkout.

Delivery charges

Charges are calculated at checkout and depend on your shop's setup and delivery method. Bulk and collection options are typically free of charge to the individual purchaser.

Carriers and tracking

We use several different carriers, selected according to destination and package type. Every order is tracked, so that you have visibility of your delivery and can communicate directly with the carrier to arrange safe places, redirects or alternative delivery dates where that carrier offers them.

Proof of delivery and signed-for delivery

Orders are dispatched on a standard tracked service. Unless otherwise agreed with us in advance, parcels are authorised for delivery without a signature and may be left in a safe place or with a neighbour at the carrier's discretion.

Our carriers record proof of delivery, which may include a GPS location, timestamp and a photograph of the delivered parcel. Where we can produce proof of delivery to the address supplied, we will treat the order as delivered.

Signed-for delivery is available on request. It is not offered as a standard checkout option, as it must be quoted and agreed per order. If you require a signature on delivery, contact us at info@stashshop.co.uk with your order number before your order is dispatched, and we will price the upgrade for your approval. We recommend it where your delivery address is unattended during the day, or where the order is of high value.

Where an order is dispatched on the standard unsigned service, you accept the risk of a parcel being left unattended at the address supplied. Claims of non-receipt where valid proof of delivery exists will be assessed on a case-by-case basis, and we reserve the right to decline a refund or replacement.

Incorrect or incomplete addresses

Please check your delivery address carefully at checkout. We are not responsible for orders delayed, returned or lost because of an address error, and re-delivery will be chargeable.

Damaged, missing or incorrect items

Please check your order on receipt. Report any damage, shortage or error to info@stashshop.co.uk within 7 days of delivery, with photographs where relevant. If a parcel appears damaged in transit, please photograph the packaging before opening.

If a tracked parcel has not arrived by the expected date, contact us and we will raise it with the carrier. Carriers do not treat an item as lost until 28 working days after dispatch, and we are unable to conclude a claim before that point.

International orders

For international deliveries, any customs duties, import taxes or handling fees levied by the destination country are the responsibility of the recipient. These are not included in the price paid at checkout and are outside our control.

Cancellations

Custom-made, personalised and decorated items are produced to your specification and cannot be cancelled once production has begun. This does not apply to stocked, undecorated items, and does not affect your legal rights in respect of faulty or misdescribed goods.

Contact

Stash Shop, Marx Corporate, 20 Church Street, Ballymena, BT43 6DE
info@stashshop.co.uk